Your partner towards a unified Genesys and Salesforce experience.

Integrate seamlessly, unify customer data and discover the power of AI with CX Cloud from Genesys and Salesforce.

Your partner towards a unified Genesys and Salesforce experience.

Integrate seamlessly, unify customer data and discover the power of AI on the world’s leading CRM and CCaaS platforms.

What we do

We help customers to unleash the full potential of the integration between Salesforce and Genesys, from integration to Genesys Cloud setup to an AI-powered customer experience.

Assessment and solution design

Solution design based on industry best-practices. We jointly develop a phased implementation roadmap towards a efficient customer experience flow and provide full upfront transparency.

Implementation services

Configure and customize your Salesforce and Genesys integration in your specific industry with our integration track. Up and running in 4 weeks.

Curious what it can bring in your industry? Request a demo based on your use case.

AI enablement

Without data, no AI. We connect the dots so that your contact center data is structurally captured and labeled for further AI use case enablement

Genesys Cloud configuration

User management, smart routing strategies and reporting. We take away any complexities in your Genesys Cloud journey and support your full implementation.

AI enablement

Without data, no AI. We connect the dots so that your contact center data is structurally captured and labeled for further AI use case enablement

Genesys Cloud configuration

User management, smart routing strategies and reporting. We take away any complexities in your Genesys Cloud journey and support your full implementation.

Support, Training and maintenance

Receive guidance, troubleshoot issues and implement coordinated product releases. With our support and training services, we ensure proficiency and efficiency throughout your contact center organisation

Benefits we unlock

Unified Data. Empowered Agents

Put all information at your agents fingertips in real-time. We help our customers to configure the 360° customer view their agents deserve based on a combined dataset.

Unified Data. Empowered Agents

Put all information at your agents fingertips in real-time. We help our customers to configure the 360° customer view their agents deserve based on a combined dataset.

Unified Data. Empowered Agents

Put all information at your agents fingertips in real-time. We help our customers to configure the 360° customer view their agents deserve based on a combined dataset.

Unified Data. Empowered Agents

Put all information at your agents fingertips in real-time. We help our customers to configure the 360° customer view their agents deserve based on a combined dataset.

Monitoring and channel analytics

Build monitoring to provide management an hollistic view of your contact operations across both platforms of directly in Salesforce Analytics

Monitoring and channel analytics

Build monitoring to provide management an hollistic view of your contact operations across both platforms of directly in Salesforce Analytics

Workforce enablement

WEM leveraging AI to monitor and improve performance and workforce quality. Increase speed to competency for new hires, gamify contact center KPI’s and apply QA.

Workforce enablement

WEM leveraging AI to monitor and improve performance and workforce quality. Increase speed to competency for new hires, gamify contact center KPI’s and apply QA.

What we deliver

Higher customer satisfaction rates

Increased ROI for Salesforce and Genesys

Increased productivity of your contact center agents

About us

25 years of combined and certified expertise in Salesforce and Genesys bundled in one partner.

Ready to move, whenever you are.

Are you a Salesforce or Genesys partner?

and looking for a seamless integration between Genesys Cloud CX and Salesforce for your customer?

We've got you covered! From initial pre-sales support to expert delivery, comprehensive training, and ongoing support.

25 years of combined and certified expertise in Salesforce and Genesys bundled in one partner.

Ready to move, whenever you are.

Are you a Salesforce or Genesys partner?

and looking for a seamless integration between Genesys Cloud CX and Salesforce for your customer?

We've got you covered! From initial pre-sales support to expert delivery, comprehensive training, and ongoing support.

Trusted by

Location

Ideal Systems NV Harensesteenweg 232 Box 2.10 B-1800 VILVOORDE, BELGIUM

Location

Ideal Systems NV Harensesteenweg 232 Box 2.10 B-1800 VILVOORDE, BELGIUM

Email

info@d-finite.com

Email

mosupport@idealsystems.be

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