Integrate Salesforce seamlessly with Genesys Cloud CX or Amazon Connect, unify your customer data and harness the power of AI.
Your partner for a unified Salesforce experience
Integrate Salesforce seamlessly with Genesys Cloud CX or Amazon Connect, unify your customer data and harness the power of AI.
What we do
We help customers unlock the full potential of their customer service by integrating Salesforce with industry-leading CaaS solutions like Genesys Cloud CX and Amazon Connect. Our services encompass solution design, setup, customization, integration, and delivering an AI-powered customer experience.
Assessment and Solution Design
We design solutions based on industry best practices, jointly developing a phased implementation roadmap for an efficient customer experience flow. We ensure full upfront transparency.
Implementation Services
Configure and customize Salesforce, integrating it with Genesys Cloud CX or Amazon Connect tailored to your industry. Get up and running in just 4 weeks.
Curious about the benefits for your industry? Request a demo tailored to your use case.
Data fuels AI. We ensure your contact center data is accurately captured and labeled to enable innovative AI solutions.
CaaS Configuration
We manage Genesys Cloud and Amazon Connect configurations, routing strategies, and reporting. We simplify and support your unified customer experience journey.
AI Enablement
Data fuels AI. We ensure your contact center data is accurately captured and labeled to enable innovative AI solutions.
CaaS Configuration
We manage Genesys Cloud and Amazon Connect configurations, routing strategies, and reporting. We simplify and support your unified customer experience journey.
Support, Training and Maintenance
Receive guidance, troubleshoot issues, and implement coordinated product releases. Our support and training services ensure proficiency and efficiency throughout your contact center organization.
Benefits we unlock
Unified Data. Empowered Agents
Provide your agents with real-time, comprehensive customer information. We help configure a 360° customer view based on a unified dataset.
Unified Data. Empowered Agents
Provide your agents with real-time, comprehensive customer information. We help configure a 360° customer view based on a unified dataset.
AI Enablement
Integrate Conversational, Predictive and Generative AI capabilities such as Bots, Agent Assist, Next Best Action and Conversation Summarization to enhance agent productivity and customer satisfaction.
AI Enablement
Integrate Conversational, Predictive and Generative AI capabilities such as Bots, Agent Assist, Next Best Action and Conversation Summarization to enhance agent productivity and customer satisfaction.
Monitoring and Channel Analytics
Implement monitoring systems to give management a holistic view of contact operations across both platforms, directly within Salesforce Analytics.
Monitoring and Channel Analytics
Implement monitoring systems to give management a holistic view of contact operations across both platforms, directly within Salesforce Analytics.
Workforce Enablement
Improve workforce engagement by leveraging AI to enhance their performance and quality. Speed up new hire competency, gamify contact center KPIs, and apply Quality Assurance.
Workforce Enablement
Improve workforce engagement by leveraging AI to enhance their performance and quality. Speed up new hire competency, gamify contact center KPIs, and apply Quality Assurance.
What we deliver
Higher customer satisfaction rates
Increased ROI for your Salesforce environment
Increased productivity of your contact center agents
About us
25 years of combined and certified expertise in Salesforce, Genesys and Amazon Connect bundled in one partner.
Ready to move, whenever you are.
Are you a Salesforce, Genesys, or Amazon Connect partner?
Seeking seamless integration between Salesforce and Genesys Cloud CX or Amazon Connect for your customers?
We've got you covered! From initial pre-sales support to expert delivery, comprehensive training, and ongoing support.
